Austour Travel Terms and Conditions

By confirming your booking you acknowledge and fully understand all the terms, conditions and limitation of liability of travel as set out and any pre-departure information/ticket issued.  Tenderfoot Investments Pty Ltd is the main tour operating company associate companies Austour & Travel Company Pty Ltd trading as Austour on line and Jacqueline Holdings Pty Ltd which operates transportation, all who have common directors and family shareholding operate under the terms and conditions set out below.

Loss Of Enjoyment

Whilst Austour will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by a passenger whatsoever and howsoever.

Itinerary Variation

Austour reserves the right to alter or change the campsites, accommodation, visits, vehicles, itineraries and number of crew at any time for any reason whatsoever including, but not limited to, road and weather conditions, non-performance of suppliers, industrial action, operational conditions and requirements. All additional expenses incurred as a result of any delays, cancellations or alterations will be the sole responsibility of the passenger.

Remote & Outback Travel

Austour frequently travels to remote and isolated areas. Advertised schedules cannot always be adhered to. Some tours operate on a year round basis and therefore encounter weather extremes which can affect road conditions, passenger comfort and the smooth operations of a tour. Every effort will be made to complete the itinerary but no guarantee will ever be made that the itinerary can be completed as scheduled. In extreme conditions alternative touring to a completely different region could be substituted. Clients travelling do so knowing that there are no refunds for fares in the event of itinerary substitution.

Tour Operations

Austour cannot guarantee that for every day of every tour vehicles will operate at the performance level that the company strives for. Any malfunction of a vehicle or its accessories, toilet, air-conditioning, catering trailer will be repaired at the next major transport city as soon as possible subject to availability of parts. However, Austour cannot accept any responsibility or liability for delays, inconvenience or uncomfortable travel brought about by such mechanical malfunctions.

Travel Arrangements

A minimum number of passengers are required in order for tours to operate for your benefit as well as the operators. Should adequate numbers not be achieved, it may be necessary to cancel a tour departure. A decision as to whether a tour will operate is usually made 4-6 weeks prior to an Overland extended tour departure or 24 hours prior for a 1, 2 or 3 day Desert Wanderer tour. In the event of a tour being cancelled, Austour and/or the operator will do its best to offer a suitable alternative or refund monies paid, Austour will accept no responsibility for connecting travel arrangements not booked with Austour. The Travel Agent/Wholesaler is an agent of the consumer and acts on his/her behalf in all dealings with Austour. Receipt of monies by Travel Agents/Wholesalers does not constitute receipt by Austour and Austour is not liable in respect of any monies paid to a Travel Agent/Wholesaler until such monies are received by Austour. Austour bears no responsibility for misrepresentation, incorrect information/advice given by a Travel Agent/Wholesaler.

Extreme Conditions

Austour, through their employees, has the absolute discretion to withdraw any troublemaker, disruptive or abusive client or lawbreaker, particularly where the safety and continued enjoyment of the party may be in jeopardy or diminished. No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in the opinion of a company representative, such as to render them incapable of caring for themselves or they become a hazard to themselves or other passengers. Austour will not be responsible for expenses resulting in such persons being precluded from completing the tour for any such reason.

Associated Products

Where Austour does not operate the tour, attractions, excursions, accommodation establishments and/or optional activities, which may be included or offered in association with the tour, Austour will not be liable for any loss, damage or injury arising in any manner including whether as a result of negligence or otherwise.

Group Tours

Austour operates a range of group tours for schools, educational study tours, special interest groups ranging from 4 passengers to 100+.  Each group tour may have variations to their terms and conditions which relate to the groups specific requirements please read these additional conditions in conjunction with this document.

Tour Fares

Tour fares quoted on brochures or Austour website and other Austour literature or advertising are subject to any significant increases in air fares, fuel prices, government taxes or other tour related costs or by the service providers

Airlines
Virgin Blue, Qantas, or any other airline, involvement in tours is as air carriers only. These airlines shall carry no responsibility for statements in the literature relating to the tours or any of its features.

Airline Booking Fee

There is a $25 booking fee for each flight booked through Austour.

The Austour Price

Prices shown are twin share and are valid from 1st April to 31st March each year as shown and, where shown, include all accommodation, meals and sightseeing as listed in itinerary. Accommodation upgrades for whatever reason are always at passenger’s own expense. Ground Content means Overland component by ground and excludes travel to and from the point of commencement and conclusion of the tour. All fares are quoted in Australian dollars, and include GST. Child fares are available up to and including age 15. For Group Touring special conditions apply.

Bookings

A deposit of 25% is required within 14 days of booking. Balance is payable to Austour or your Travel Agent/ Wholesaler 45 days prior to departure.

Amendment Fees


A charge of $25 per booking is payable for each change to your original booking to cover communication and administration costs.

Cancellation Policy

Cancellations must be made in writing. Notice received 30 days or more prior to departure: $75 per person administration fee. 15 – 29 days: 25% of tour fare 5 – 14 days: 50% of tour fare 48 hours – 4 days: 75% of tour fare. Within 48 hours, failing to load or leaving the tour on route: 100% of tour fare. These charges are in addition to fees which may be levied by service providers or travel agents/wholesalers. The Directors reserve the ultimate right without notice to vary the above conditions to cancel, amend or vary the tour itinerary and/or vehicles and the Directors shall incur no liability for any such cancellation or variation.

Travel Insurance

Austour accepts no responsibility for loss/damage to personal effects and strongly recommends travellers take out travel insurance to cover cancellation, loss or damage to luggage and other medical or travel aspects. Austour accepts no responsibility for costs involved for pre booked air travel if a tour is cancelled.

Credit Card and Transaction Fees

A fee of 3% is levied on Visa and MasterCard transactions only all other Credit Cards and eftpos transactions are not accepted. Other forms of payment such as cash or direct deposit are fee free for domestic use, however International transaction fees are charged at current Merchant rates.